"Cheap builders grade" are the three words that go with the 250 Series vinyl product.
The Impervia is the fiberglass version and is usually the pitched product by their installed sales department.
The Impervia Fiberglass window can be three to four thousand dollars and up for a basic standard sized window. Arched windows and Circle Top windows can be even more.
Higher priced companies require both homeowners to be on site to provide a quote because the tactics tend to be higher pressure with sales calls lasting potentially three to four hours and often conclude with a "hard close".
This is when they will often offer 20,30 or even 50% off the original quoted price If you agree to sign the paperwork and do the deal "today only".
This has been a pattern for decades with the hard close home improvement providers dating all the way back to Sears Home Improvement.
The product uses the same spring bar system and single weatherstrip approach that has been in place for decades. Nothing great about the window itself.
There is no "great new innovation" to the product aside from heat reflective glass and Argon gas, which are industry standards even for windows that are 25% the cost.
The real cost is in the advertising, overhead, commisions and marketing costs drive that bottom line to where it is. This is not where we find "value" in a window replacement project. None of that is on your house.
They try to tout the installation but that too can be lacking. It is a misnomer that "factory trained" has much meaning. Training doesn't happen in a warehouse, it happens on a house. Training an installer really just means "showing him how to do it" a few times.
Even this picture (below) on their ad shows a three quarter inch gap between two windows in a bow unit. Most skilled installers would say "that's too much". This window is a mismeasure. Not only do they hang it, but they foam it in and put it in an ad. It's really not "craftsmanship" by any reasonable standard. That's not me by the way. That's their guy in the reel.
Consumer Affairs Website - The rating at the top seems incongruent with the data at the mid point of the page. That chart shows 696 One Star Reviews and 451 Reviews at Two Stars or better. They somehow average to 4.1 but the site itself says that they may be paid by Pella (top of page).
Your home is your most important asset. Don't leave it to the wrong people. Trust someone who truly cares and has proven it with decades of personal service to homeowners like you.
We are affordable, caring and trustworthy. No one does better work with an eye for details and a desire to help you be the best steward of your home possible. We do that!!!
We are thrilled to have the highest customer satisfaction ratings on Google Reviews in North Texas of any Replacement Window Contractor
Proud three time winner of the NT Window Energy Master Dealer of the Year.
Dozens of awards and a lifetime commitment to customer service and quality workmanship.
Copyright 2025 The Window Connection
Back to the top